Customer Service

Welcome to the gracygirl.com Help Desk. The help topics below provide in-depth answers to the most common questions. If you we have not answered all of your burning questions, you can email us at customerservice@gracygirl.com or give us a call at 1-877-31-GRACY (Monday through Friday 9:00 am to 6:00pm) and we will try to make your life a little easier.

Shopping Cart

How to use the shopping cart
The gracygirl shopping cart is easy to use. To add an item to your cart, simply click 'Add.' To view the contents of your cart at any time, click 'View Cart.' You can change the contents of your cart and click Recalculate to see a new total price. Simply click 'Checkout' to purchase the items in your cart. It's that easy!

Item availablility
Although we make every effort to keep enough stock of items listed on our site, occasionally we do sell out of certain items. If we are out of stock on an item that you've ordered, we will notify you by e-mail. Any changes will be reflected in your order total and your shipping confirmation.

Payment Methods
gracygirl.com accepts Visa and Mastercard. We also accept Paypal payments (which include Visa, Mastercard, American Express, Discover, Checks).

Sales tax
Sales tax is charged only to states where a store has a physical presence. Since gracygirl.comis located in New Jersey and since New Jersey does not charge sales tax on clothing. gracygirl.com does not charge sales tax. We knew Jersey was good for something!

How to track your order
You will receive an order confirmation once your order has been received. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You can also check the status of your order by clicking 'My Account' and then 'Track Orders'. Our goal is to make your life easier so we try and cover all the bases.

How to modify your order
You cannot modify your order once it has been placed (including cancellations).

Customer Registration

Why register?
You should register on gracygirl.com if you are making a purchase. By registering, you are creating an account that only you can access. Plus you will have access to cool stuff like discounts and early sale information, but we promise only the important stuff.

How to register
Simply click on 'My Account' to register on gracygirl.com. If you have never purchased from us before, you register with us when you place an order. If you already have items in your cart and are ready to complete your order, simply click on 'Checkout' and you will automatically be directed to the register page.

Forgot your password?
Simply click on 'My Account' and click the Forgot password link. You enter your email address and click 'Retrieve password.' gracygirl.com will send your password information to the email address you entered.

How to change your password
Simply click on 'My Account' and login to your gracygirl.com account. Click 'Modify user data' and change your password. It's that simple!

How to make changes to your account
Simply click on 'My Account' and login to your gracygirl.com account. You can then make changes by clicking 'Modify user data.'

Shipping and Handling

Guidelines
Orders placed Monday-Friday before 3:00pm EST will begin processing that day, excluding holidays and will ship within 48 hours pending availability and credit verification. All orders placed after 3:00pm EST will begin processing the next business day, and will ship within 48 hours. gracygirl.com will contact you with a follow-up email if the merchandise you selected is not currently in stock or if we need to confirm availability.

Domestic shipping costs
gracygirl.com ships via DHL.